Política de reembolso

Refund Policy

Last updated: May 6, 2026

We want you to be happy with your TakeStryps order. If something's not working out, here's exactly how returns and refunds work. Questions? Email support@takestryps.com.

Return Window

You have 30 days from the date of delivery to request a return.

What's Eligible for a Return

To qualify for a refund, products must be:

  • Unopened
  • Unused
  • In their original packaging with all seals intact

For health and safety reasons, we cannot accept returns of opened or used products unless the product was defective or damaged on arrival (see "Damaged or Defective Items" below).

What's Not Eligible

The following are non-refundable:

  • Original shipping costs
  • Promo-code or discount amounts
  • Restocking fees
  • Items marked "Final Sale"
  • Free gifts or bonus items (unless the entire order is returned)
  • Opened or used products (except defective/damaged)
  • Returns received outside the 30-day window
  • Returns sent without an RMA

How to Start a Return

  1. Email support@takestryps.com with the subject line "Return Request" and include:

    • Your order number
    • The items you'd like to return
    • The reason for the return

  2. We'll review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Pack the product securely in its original packaging, write the RMA number clearly on the outside of the package, and ship it back to us.

Returns sent without an RMA may be refused or significantly delayed.

Return Shipping — Customer Responsibility

You are solely responsible for return shipping costs.

  • We do not provide prepaid return labels
  • We do not reimburse return shipping costs under any circumstances
  • We strongly recommend using a trackable, insured shipping service
  • We cannot issue a refund for a return we never receive — lost return shipments are entirely your responsibility

Restocking Fee

A $10 restocking fee will be deducted from your refund to cover processing and inspection costs. This applies to all approved returns except for defective or damaged items.

Refund Processing

Once we receive and inspect your return:

  • We'll email you to confirm receipt and let you know whether your refund has been approved.
  • Approved refunds are processed to your original payment method within 5–10 business days.
  • Your bank or card issuer may take additional time (typically 3–10 business days) to post the credit to your account.

We will refund:

  • The product price
  • Sales tax paid on the product

We will not refund:

  • Original shipping costs
  • Return shipping costs
  • The $10 restocking fee
  • Any promotional discounts already applied

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what was advertised:

  1. Email support@takestryps.com within 7 days of delivery with:

    • Your order number
    • Clear photos of the damaged product
    • Photos of the shipping packaging
    • A description of the issue

  2. We'll review and, in most cases, send a free replacement or issue a full refund including original shipping costs — whichever you prefer.

Do not ship defective items back without contacting us first. We'll provide instructions on a case-by-case basis.

Wrong Item Received

If we shipped you the wrong product, email support@takestryps.com within 7 days of delivery with photos and your order number. We'll send the correct item at no cost and provide return instructions for the wrong item (we'll cover the return shipping in this case).

Subscription Orders

If you're on a subscription:

  • You can cancel anytime through your account portal or by emailing support@takestryps.com.
  • Cancellations take effect at the end of the current billing cycle. Orders that have already been processed and shipped before cancellation are non-refundable but will still be delivered.
  • Returns of subscription orders follow the same rules as one-time orders (30-day window, customer pays return shipping, $10 restocking fee).

Chargebacks

Please contact us before filing a chargeback. We're almost always able to resolve issues quickly and directly.

Filing a chargeback without first contacting us — or after we've offered a refund or replacement — is a breach of our Terms of Service and may be treated as fraud. We reserve the right to:

  • Dispute the chargeback as friendly fraud
  • Recover the chargeback amount, fees, and collection costs
  • Permanently ban your accounts, payment methods, and shipping addresses from future orders

If you have an issue, just email us first. It's faster, easier, and protects everyone.

Refused Deliveries & Returned-to-Sender Packages

If you refuse delivery, fail to pick up a package, or your package is returned to us due to an incorrect address you provided, we'll process a refund minus:

  • Original shipping costs (non-refundable)
  • Return shipping costs charged by the carrier
  • The $10 restocking fee

Questions?

Email support@takestryps.com — we're here to help.